Refund policy

At Excel Template Vault, we want you to feel confident when purchasing our digital template bundle. Our product gives you instant access to a large collection of ready-to-use templates, bonuses, and digital resources.

Digital Product Access

Because this is a digital product, access is provided instantly after purchase. Once downloaded or accessed, the files cannot be physically returned. However, we still offer our refund guarantee to make sure customers are happy with their purchase.

Refund Requirements

To request a refund, please contact us with:

  • Your full name

  • Order number or purchase email

  • Reason for the refund request

Refunds are reviewed and processed back to the original payment method.

Non-Refundable Cases

Refunds may not be approved if:

  • The refund request is made after 30 days

  • The product has been shared, resold, redistributed, or used against our license terms

  • The customer repeatedly purchases and refunds the product

  • The request is linked to misuse, fraud, or unauthorized activity

Duplicate Payments

If you were charged more than once by mistake, please contact us and we will review the payment and refund any duplicate charge.

Processing Time

Approved refunds are usually processed within 5–10 business days, depending on your payment provider or bank.

Contact Us

For refund requests or questions, please contact us through our support page or email us at: support@exceltemplatevault.com